Responsible Gaming Policy

The use of our services and the creation of an account are strictly prohibited for individuals under 18 years of age. Our registration systems implement automatic age-based blocking filters and require the mandatory submission of a valid identity document. Allowing access to the platform to minors or providing false credentials constitutes a very serious violation of our operating rules.

In order to maintain a calm and controlled approach within the platform, we suggest consistently applying the following recommended behaviors:

• Approach services solely for personal leisure and entertainment purposes, avoiding considering the system as an alternative source of income or a means to settle financial debts.
• Use only sums of money from your personal leisure budget during sessions, the potential loss of which does not affect daily sustenance.
• Define time and money limits rigidly and irrevocably before initiating any digital interaction.
• Avoid logging in if you are in a state of emotional stress, physical fatigue, or under the influence of altering substances.

We provide our users with advanced security configurations, which can be independently activated within their profile's control panel, aimed at automatically limiting activity:

Deposit and financial loss limits Users can set maximum spending caps for deposits or cumulative losses, applicable on a daily, weekly, or monthly basis. Measures that reduce economic thresholds become operational instantly by the software, while requests to increase limits require a mandatory reflection period to avoid impulsive actions.

Session time limitations It is possible to configure automatic time alarms that visually signal the duration of the current connection or trigger a forced disconnection from the system once a predetermined hourly duration is exceeded.

Temporary breaks and self-exclusion from the system If a short-term break is deemed necessary, the user can activate a temporary account block through the dashboard. In more complex situations, our formal self-exclusion tool inhibits technical access to the profile for a minimum period of six months. During self-exclusion, the account cannot be reactivated in any way, and systems will block the sending of promotional notifications. Instructions for complete account closure are also provided within the profile's support section.

We urge users to periodically check their interaction habits. Behaviors such as continuously trying to recover previously lost money, hiding session duration from family members, accumulating debts to finance activity, or experiencing negative interference in work or personal relationships are clear warning signs.

If you believe that interaction with the platform is becoming problematic, we strongly advise you to seek help from independent and expert support organizations. Italy has dedicated national networks, completely free and confidential, capable of offering psychological counseling, behavioral therapies, and financial management support for gambling problems.

In households where personal computers or mobile devices are shared with teenagers or children, it is crucial to adopt the following software countermeasures:

• Disable the automatic password saving options within web browser profiles.
• Install certified parental control application programs to block access to adult-oriented sites.
• Ensure you fully log out of your profile each time you leave the terminal unattended.

Our customer support teams constantly undergo specific training modules focused on the early identification of user behavioral issues, ensuring the necessary technical support for configuring protection devices.